Archive for January 2016
Is Self-Service Good Service?
Have you ever asked customer service representatives a “yes” or “no” question, only to hear them dance around the answer just to avoid telling you “no”? For some, it seems…
Read MoreWhat’s Your EQ?
The study of “emotional intelligence” began in the 1980s as a way to measure one’s ability to identify and manage both his or her own emotions, as well as the…
Read MoreIndependence, Interdependence Go Hand in Hand
The interdependence a steady job provides makes it difficult to just up and leave. The company you work for relies on you to provide your expertise, and in return, you…
Read MoreNo Matter the Age, There’s No Place Like Home
For many, — hopefully most — “home” represents security and acceptance. A place to retreat when things don’t go your way; a place to celebrate when they do. Not long…
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